Terms & Conditions

General

These are terms & conditions of HELHUN, with its registered office at Westersingel 28, 9718 CM, Groningen. Hereafter referred to as HELHUN, HELHUN.COM, or “We”. Registered at the Chamber of Commerce, Chamber of Commerce Reg. No. 91304466 VAT No. NL004880672B87. These terms apply to all purchases and sales agreements entered into by HELHUN and customers via the website HELHUN.COM and any associated stores.

Offer

All prices on HELHUN.COM are stated in EUR and include VAT (currently 21%). HELHUN reserves the right to adjust pricing without prior notice. Shipping costs are calculated separately before placing an order and may depend on order size. Current shipping costs will be displayed in the checkout. Return postage is non-refundable. VAT will be charged on all purchases within the European Union. Offers do not apply automatically to repeat orders. HELHUN is not bound by offers if it is reasonably evident that an error or mistake has been made. HELHUN retains full ownership of the goods until the purchase price is paid in full.

Delivery

Please ensure your shipping address is correct, as we are unable to redirect orders once dispatched. Before dispatching your order, we may need to confirm your details with your card issuer. We aim to minimise any delays. Our delivery time starts from the moment an order is accepted and includes a 24-hour processing period before dispatch. Delivery times are indicative, not guaranteed, but if your order is not received within 10 days of the stated delivery date, you may cancel the order for free by emailing mail@helhun.com. We work with various couriers depending on your location, and HELHUN is responsible for any damage, theft, or loss during transport. Risk passes to you upon delivery.

Force Majeure

Neither party is obligated to fulfil any obligations if hindered by circumstances beyond their control, which cannot be attributed to their fault or are excluded by law, legal act, or general practice.

Payment Methods

HELHUN accepts payments through Apple Pay, Google Pay and Credit Card. Payments will be charged in full at the time of order dispatch. HELHUN is not responsible for any additional charges added by your payment platform.

Returns

If you are not completely satisfied with your purchase, you can return unworn or unused items within 14 days of receipt. Returns should be made following the enclosed Returns Form and sent back via your preferred postal service. We ask that you take reasonable care of the items while in your possession. All tags must remain attached. Items must not be damaged, soiled, or missing parts. Returns of non-faulty items outside the Distance Selling Regulations are at your cost. The return is your responsibility until it reaches us, so we recommend using a tracked and/or insured delivery service. We cannot refund items lost in transit. Returns should be sent to:

HELHUN

Westersingel 28

9718 CM

Groningen

Please allow 2 working days from the receipt of a return for us to process your refund. Once processed, you will receive a return confirmation email. Refunds may take up to 5 working days to clear into your account. 

Personal Information

You must ensure that the data you provide, including your email address, shipping address, and payment details, are accurate and up to date. HELHUN guarantees that all your data will be handled securely and will not be shared, sold, or disclosed to third parties without your consent. Your data will be processed to fulfil the obligations of the agreement. We may use your email address to notify you of relevant products and services unless you have opted out. For more details, refer to our Privacy Policy.

Applicable Law

These terms and conditions are governed by Dutch law, regardless of the country where the order is placed. Any disputes will be resolved by the competent court in Groningen. These terms may be amended at any time by HELHUN.